Terms & Conditions

2.1 You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.

2.2 Our acceptance of an order takes place when we dispatch the order. We will send you a dispatch confirmation by email. When we dispatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order, or you have cancelled your order.

2.3 We may refuse to accept an order: (a) where goods are not available; (b) where we cannot obtain authorisation for your payment; (c) if there has been a pricing or product description error; or (d) if you do not meet any eligibility criteria set out in our terms and conditions.

3.1 All website prices shown include VAT. Separate VAT pricing broken down during invoicing.

3.2 Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this website.

3.3 Our prices are reviewed constantly and may change daily. Prices are subject to current rates.

3.4 Prices offered on the website may not necessarily reflect prices on the same products in our stores. We reserve the right to offer special website prices to our online customers that will not be offered if the product is purchased in one of our stores.

3.5 We reserve the right to decline or accept any order from you for any reason. For example, we may decline an order if the items are not available from stock or if there has been a pricing error on the website. A contract forms only after we have accepted an order.

3.6 In the event that any pricing adjustments have been made by us, we will give you the opportunity to cancel the order and will issue a refund from any payment that has already been made.

4.1 If you wish to cancel your order: (a) You can notify us by email on sales@centralheat.co.uk before we have dispatched the goods to you; or (b) Where goods have already been dispatched to you, then goods must be returned to us in accordance with clause 4.2 below.

4.2 You can return goods you have ordered from us for any reason within 14 days of receipt, for a refund or exchange. Returning goods will be done at your own risk and expense. Any transit damage to the goods, shortages, used or incorrect items received by us will be rejected for a return.

4.3 Upon receipt of the items in question, after inspection, if viable, we will give you a full refund of the amount paid, or an exchange credit as required. Refunds will be processed between 7-14 days.

4.4 We reserve the right to not accept any goods where: The goods have been used The goods are special order (e.g., coloured brassware) or bespoke goods The goods have been damaged or items missing Any reduced or clearance items are part of a discounted sale The packaging is opened, used, damaged or defaced Details of return not provided, or we have not been notified

4.5 We reserve the right to charge a restocking / delivery fee where: The goods have been ordered in that are not stocked. These goods are defined as having delivery times of 2 - 4 working days or greater stated on their product pages) More information can also be found by clicking delivery & returns on the specific product page where applicable The goods need re-packing upon return The goods have qualified for free delivery on original order, however, still require carriage costs, which will be deducted from the amount to be refunded up to £35 If for any reason you do not accept delivery of any product, then we may charge you an additional fee to cover any direct cost incurred by us as a result

The restocking fee can range from 10-20% of the item/order value.

The provisions of this clause do not affect your statutory rights.

Returns should be addressed to the below:

Centralheat Ltd (Bathstyle) 81 Kingsley Road Hounslow London TW3 4AH

5.1 You are permitted to print and download extracts from this Website for your own use on the following basis: (a) no documents or related graphics on this Website are modified in any way; (b) no graphics on this Website are used separately from accompanying text; and (c) any of our copyright and trademark notices and this permission notice appear in all copies.

5.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with clause 5.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.

5.3 Subject to clause 5.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.

5.4 Any rights not expressly granted in these terms are reserved.

6.1 While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.

6.2 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

7.1 Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to this Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

7.2 You are prohibited from posting or transmitting to or from this Website any material: (a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience; (b) for which you have not obtained all necessary licences and/or approvals; (c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or (d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

7.3 You may not misuse the Website (including, without limitation, by hacking).

7.4 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 7.2 or 7.3.

8.1 Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third-party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third-party websites linked to this Website, you do so entirely at your own risk.

8.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions: (a) you do not remove, distort or otherwise alter the size or appearance of the Centralheat; (b) you do not create a frame or any other browser or border environment around this Website; (c) you do not in any way imply that we are endorsing any products or services other than our own; (d) you do not misrepresent your relationship with us nor present any other false information about us; (e) you do not otherwise use any Centralheat marks displayed on this Website without our express written permission; (f) you do not link from a website that is not owned by you; and (g) your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations. We expressly reserve the right to revoke the right granted in this clause 8.2 for breach of these terms and to take any action we deem appropriate.

8.3 You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of clause 8.2.

9.1 To register with www.centralheat.co.uk you must be over eighteen years of age.

9.2 Each registration is for a single user only. We do not permit you to share your username and password with any other person nor with multiple users on a network.

9.3 Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.

9.4 We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.

10.1 While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.

10.2 The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.

11.1 We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.

11.2 Nothing in these terms and conditions shall exclude or limit our liability for (I) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.

11.3 If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

11.4 You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.

12.1 These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.

12.2 We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk, and you are responsible for compliance with local laws.

13.1 Warranty does not apply to any defect in the Goods arising from wear and tear, wilful damage, accidental damage, negligence by You or any third party, use otherwise than as recommended by the Supplier, failure to follow the Suppliers instructions, misuse, or any alteration or repair carried out without the approval of the Suppliers

13.2 Any guarantee periods quoted on the website for particular products are provided by the manufacturer and are not in any way endorsed or backed by Us. We pass on manufacturer’s warranties in good faith, but We do not endorse them, and they form no part of Your contract with Us. For the avoidance of doubt, if the manufacturer becomes insolvent, you accept that the additional guarantee is lost.

13.3 Subject to the conditions, we warrant that the goods shall at the date of delivery to you be free from defects in workmanship and materials. They will be genuine and brand-new goods.

13.4 All goods come with manufacturer's guarantee where and to the extent transferable to You.

13.5 Where applicable, products come with a guarantee card/form to fill out. This must be done upon receipt/installation in order to qualify for use if required

13.6 Goods from us installed out of the UK will not be covered by guarantee

13.7 In many cases, the manufacturers provide an after sales team of engineers who will come out and fix any problems that You may have with their products. If such a service exists, We will provide you with the telephone number of the manufacturer's after sales team and to speed up the process You can make the necessary arrangements directly with them.

14.1 You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions

14.2 If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.

14.3 Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.

15.1 Where delivery or dispatch times are stated anywhere on the website, the times are approximates only and while we endeavour to deliver to you efficiently within the time stated. You are welcome to call us for most accurate ETA.

Delivery could be delayed due to unexpected events, for example:

Our third-party courier may have unexpected issues, e.g. a van breaks down Our stock system updates daily, so it could happen that an item runs out of stock due to a sale and still shows as ‘in-stock’, until the next update occurs The meaning of in-stock should usually mean we have at a least 1 of the specific product in stock at the time, if ordering multiple, there could be longer waits, please call before Your order contains an item/items that hold a longer lead time, in which we will dispatch once complete Delivery out of England may be extended e.g. Scotland orders

The time of delivery is not the essence of the contract. For the avoidance of any doubt, we shall not be liable for any loss arising from delay in delivery or non-delivery.

15.2 In the majority of cases goods will be delivered to you by a third-party carrier and the cost of delivery will be included in the total price of the order and notified to you on the checkout page of the website, prior to completing your order.

15.3 Delivery times are as agreed between us and you and not as provided for in the Consumer Protection (Distance Selling) Regulations 2000 where applicable.

15.4 We may deliver the Goods in instalments, and each delivery shall constitute a separate contract and failure by Us to deliver one or more of the instalments in accordance with these Conditions shall not entitle you to treat the contract as a whole repudiated.

15.5 Deliveries are made to the nearest hard road point and for the avoidance of doubt we are only insured and required to deliver the Goods to Your delivery address and not to bring them into a property nor install them, as well as take back any unwanted packaging.

15.6 We will only deliver Goods to the shipping address on the order.

15.7 Where Your order consists of heavy and/or bulky Goods assistance must be available to Our drivers to offload the Goods. If no assistance is available, then We will not be in a position to offload the Goods and We will charge a fee for re-delivery.

15.8 If our courier attempts to deliver multiple times and there is nobody to receive the delivery then this will usually be returned to us, in which case we will pass on any direct charges incurred

15.9 Where the Goods can be offloaded by the drivers with no assistance and it’s been requested that the Goods are left in a chosen place by yourself, then the Goods will be left at Your own risk, even if unsigned for.

15.10 Do not arrange for installation of the Goods until they have been delivered and checked for correctness, damage and shortages by You.

15.11 All prices on our website are exclusive of delivery charges unless otherwise stated, which will be added to the price of the products upon checkout, or you can click the ‘delivery cost’ button.

15.12 Please note additional shipping charges may apply to the below in certain cases: Wales Scotland Northern Ireland Areas not specified can be delivered to by special arrangement.

15.13 Free delivery* In some rare cases this is not applicable, for example: Items that are direct shipped from our suppliers Any non-conveyable items, specified by courier, e.g. tall items and extremely heavy or large goods Items that are price-matched Kitchen mixer taps Local delivery option opted

16.1 If goods arrive in a damaged condition you must make a note on the carrier's delivery consignment note and email us with picture evidence. It will be your responsibility to inform us within 48 hours of receipt, in writing, to allow us adequate time to make corrections.

16.2 Any obvious damaged goods should not be accepted on delivery otherwise you the customer must return the product at your own cost; the damaged product should still be noted on the consignment note.

16.3 If failure to report any damage/ discrepancies in the above time period, the products will have been deemed to have been accepted and will no longer be subject to claim.

16.4 Upon delivery you should carefully inspect the goods, if a fault is found you must not attempt to use/install any of the items and contact us immediately. If this has been done we may refuse the claim, if the fault is clearly visible.

16.5 Any goods signed for are deemed as being accepted in good condition, we cannot accept any responsibility once the items have been accepted and signed for. 16.6 For the avoidance of doubt, You will be responsible for the Goods after the cooling period above, after this, any loss or damage to the goods shall be at your own risk.